Support Center

Customer Service

Service is a culture. It is not simply a rule or process within Great-Will. This concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff. The service we offer is professional, client and product-oriented.

What Great-Will will offer you:

•Training and technical support: It is our intention to offer professional training and technical services such as consultation, installation and use of the GPS tracker before and after the order.

•Information sharing: Once you have established a relationship with Great-Will, we will prepare and offer on a regular basis complete report and support including scheduling of our GPS tracking system platform test , GPS tracking chip R&D, GPS positioning precision & status and test results.

•Complete related service: Great-Will will help you choose or supply the GPS tracker type, Correspond to functional tests required, test equipment and other related products if necessary.

•Efficient business service: With the help of our experienced staff, Great-Will has a long experience in the gps tracker industry as well as shipping experience, exhibition, tenders and other businesses.

Follow-up Service

• Delivery: When our customers place an order, Great-Will will handle the delivery process as quickly as possible depending on the customer request.
• Shipping information: Great-Will will always update you about the shipping information, including the shipping policy, the shipping cost, the shipment status, etc.
• Learning program: Great-Will provides a range of training courses to the technicians, including installation, maintenance, and testing. We can also provide some courses to the end-user if needed.
• Emergency support: If anything happens, Great-Will has a special phone line that you can call at anytime. Our technical expert will give you suggestions and help you to resolve your problem as soon as possible.

Special Services

•Quality inspection.
•Quarter operation analysis.
•On-the-spot inspection.
•Technology information.
•Performance maintenance and check-up of spare parts.
•Short-term intensive learning.